This refund policy is applicable to all products/softwares available on the Website which are downloadable and sold by using 2checkout payment gateway. Refunds for product(s) purchased will be provided only if all of the following conditions are satisfied:
- Request for refund is made within 72 hours after product purchase.
- Product cannot be properly installed on your SocialEngine site. This means that both you and Socialengine-expert staff are unable to install the product properly on your SocialEngine site using the FTP, database access and site admin details of your SocialEngine site.
- Problems or errors faced in product installation are not caused by any modifications made to SocialEngine or another related product/plugin on your site.